Help Desk / Fault Management System

Help Desk / Fault Management System

A web based application with built in features to manage faults, maintain and track calls which is received via email, phone, SMS and BMS in buildings / plants.

Its key feature are:

● Fault registration (Auto or Manual)
● Fault work order Assignment (Auto or manual)
● Utility breakdown or rectification Analysis
● Work Order analysis and reporting
● Job Creation / assignment
● Job Status monitoring
● Help Desk Analysis